![]() ![]() Alternatively, you could connect your mobile to the main router (the same router the Gateway is plugged into), or you could plug the Gateway into one of the network ports on the mesh network or extender to get the devices on the same network.Ĭonnecting issues SG Smart Gateway to SG Smart system Q) I can’t find the Gateway after installation.Ī) Check the connection cable – are the Gateway and mobile connected to the same network? If you have a mesh network or extenders, you’ll be faced with challenges regarding connection of the Gateway, as some solutions operate as two different networks. The system also responds more quickly to command transfers when using the SG Smart Gateway. Waiting time is due to status updates relating to the Bluetooth connections to devices. Q) It is taking a long time to disconnect from my mobile.Ī) When using the SG Smart Gateway, this stops. Contact the supplier of the affected device or SG Lighting ( to check for possible solutions. If the problem is resolved, this may be due to the other device. Q) Can the SG Smart be negatively affected by other devices?Ī) If you suspect this is the case, switch off the device you think is having an impact on the SG Smart system. Q) Does the SG Smart dimmer feature a memory function?Ī) SG Smart dimmers start up with ‘boost function’ before resuming the previously-set brightness or scenario (applies to light levels below 25%). See the Smart User Manual (available in Norwegian: Smart User Manual). If you have a device that the ‘Force Delete’ function has been used on/for, you can reset it by following the ‘Disconnect Device’ procedure in the app. Q) What happens when using the ‘Force Delete’ function in the app?Ī) The device that the ‘Force Delete’ function has been used for will disappear from the app, but will not be available for a new connection. The app is available to download from the Google Play Store (Android) or App Store (Apple). Q) I’m unable to log in to the app or have no access to the app features.Ī) Uninstall the app from your device and then reinstall it. Q) Can the installer delete the location after transferring the device to the end user?Ī) If the location is transferred to the end user with administrator rights (chosen during the transfer), the location may be removed from the installer’s device. ![]() ![]() This is done via the menu found in Device Manager and by clicking on ‘+’ (in the top right). See the Smart User Manual (available in Norwegian: Smart User Manual) Once the device has been reset, add it again. This can be done by opening the menu (cog in the top right) and then tapping ‘Disconnect device’. If the device continues to drop, see A2.Ī2) Remove the device from the app then add it again. Wait for 10 seconds before turning it back on again. Q) Devices are not responding/drop out of the app (grey device text).Ī1) Switch the device off at the socket. Use this to optimise the phone prior to programming. Too many connected devices to your phone may have an impact on the programming process.Ī3) Android phones often include a feature to check the maintenance status. handsfree, stereo, headphones, etc.), try removing some of these connections. In the event of further issues, see A2.Ī2) If your phone has many connections (e.g. It is just searching.Ī1) Close the app and restart your phone before connecting the devices. ![]() Q) I’m unable to connect devices to the system during installation. ![]()
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